We understand that choosing and trusting the right maid agency in Malaysia seems to be a complex task, as there are plenty of maid agencies out there today which offers live-in maids. We believe that it is more than just finding someone who can deliver a maid to you; its about finding someone you can trust and rely on in the long-run, someone who understands your domestic hiring needs personally.

Today, our article presents a couple of traits to look out for in top maid agencies in Malaysia that stands out in the maid industry. From ethical practices to web presence, we’ll guide you thoroughly for you to achieve a peace of mind. 

Why does the right maid agency matter? 

For most people, a hectic life means a lack of time in managing their household. Choosing the right maid agency is a decision which goes beyond mere convenience; it impacts one’s daily life in a major way as the hiring process is a complex one, and maids are unpredictable in nature. Knowing that everything that has to do with your maid will be managed competently by a reputable maid agency brings you an extra peace of mind, making your household experience more invaluable. In essence, the right maid agency does not just provide you a mere service, they enhance the quality of your daily life by delivering the best maid catered to your needs with professionalism and transparency. 

Must-Have Top Traits of a Reputable Maid Agency 

In Malaysia’s competitive domestic hiring industry, distinguishing the best of the best maid agency is crucial for a seamless hiring process. That being said, most people have a misconception that low pricing of a maid agency equates to the best. While many might have find that out the hard way (illegal OR ghosting by agencies), a maid agency’s overall reputation goes far beyond affordable rates. Here are a few traits to look for: 

1. Licensing and Accreditation

Firstly, a maid agency that you should rely on must have proper licensing by the Malaysian government. Make sure to look out for fake certificates as some maid agencies operate on a scam scheme! 

Innovedge Maid Agency have been officially licensed and accredited since 2002, for more than 20 years in Malaysia. We have also been recognised and appreciated by the Malaysian, Filipino and Indonesian Embassies. 

2. High Customer Retention Rate

A high retention rate indicates excellence for maid agencies in Malaysia, signalling that employers are consistently satisfied with the helpers recommended to them.  Agencies achieving high retention rates demonstrate their success in making precise matches between maids and employers, underscoring their commitment to quality, compatibility, and mutual satisfaction. It also shows that the agency are committed and places high value in long-term customer relationships. 

3. Comprehensive Background Checks

A reputable maid agency will conduct thorough background checks on all their candidates. This includes verifying their identity, employment history, and conducting criminal background checks. These steps are crucial to ensure the safety and security of your household. 

Innovedge’s maids are all interviewed personally by our team and we have extensive maid biodata for clients to assess the characteristics and preferences of our maids. 

4. Strong Track Record and Positive Reviews

A reputable agency in Malaysia will have a strong track record of satisfied clients. Positive reviews and testimonials are a good indicator of the quality of their services. Look for agencies with a proven history of reliability and professionalism. For example, Google Reviews are a good starting point to assess an agency’s reliability. Maid agencies with a a high number of google review of an average of 4.5 Stars and above are typically considered as the top maid agencies in Malaysia. 

5. Fair and Ethical Practices

A reputable maid agency will adhere to fair and ethical practices, ensuring that both the clients and the maids are treated with respect and dignity. This includes fair wages, reasonable working conditions, and transparent contracts. Look out for maid agencies in Malaysia which does not provide you transparent documents of their maids as some maid agencies operate illegally, bringing in maids without proper permit and visas. Although you may be unaware, this could still get you in trouble and serious legal repercussions. 

Our maids at Innovedge are all with valid passports, permits, visas and work contract. We strictly do not promote unethical hiring practices of maids as that can be considered as human trafficking. 

6. Reliable Customer Service

Good customer service is essential in the field of maid agencies. In the sector, agencies that place a high priority on prompt, polite, and effective customer service stand out. Throughout the maid’s job, dependable customer service entails giving clear information, promptly resolving issues or complaints, and providing assistance. It’s about making sure that problems are promptly and satisfactorily fixed for clients, from their initial questions to follow-ups after they’ve been hired.

Innovedge Maid has a 24/7 customer support represented by our maid specialist ready to assist you in any aspect of your maid hiring experience. 

7. Awards

Awards and recognitions are a testament to an agency’s excellence and credibility. Agencies that have received industry awards or recognition from reputable organizations are more likely to provide high-quality services. In this competitive industry, those who have been awarded for their services are typically maid agencies who can be trusted and are committed in ensuring a seamless domestic hiring process for their clients.

At Innovedge, we have been awarded by multiple organizations for our outstanding work for 20 years. View our home page for more.

Why INNOVEDGE As Your Top Maid Agency?

To sum up, choosing the best maid service is an important choice that goes much beyond simple home management. At Innovedge Maid Agency, we provide a wide range of services that are customised to meet your unique needs since we recognise the various needs of Malaysian households. Our organisation is prepared to manage all of your demands with the highest professionalism and care, whether it be for cooking, housework, pet care, or elderly and child care. Our maids are experienced in specific areas in addition to receiving training in many elements of household administration, so you can be sure that every aspect of your home life is handled with care and professionalism. Send us your requirements to find out how we can improve your day-to-day experience.